i-s.tech (Corporate Consulting and Support Services)

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Enterprise Support and Consulting Services

What is i-s.tech?

i-s.tech is Enterprise Support and Consulting Services provided by Data Market to customers with 29 years of knowledge and experience.

With i-s.tech services, you can create an incident or new service request demand in accordance with ISO 20000 and ITIL 4 standards.

Service request and incident management
Change management
Professional consulting services
Health check services
Workshop studies
Problem management for root cause analysis of major incidents or recurring incidents affecting many users
With i-s.tech

MSP Portal

You can create a request form for instantly experienced incidents, you may define priority according to prevalence and impact grade with our «Incident Management» processes. You may monitor interventions to be realized actively within our service level commitments.

You may monitor the root cause analysis, temporary and permanent solutions of repeated incidents within «Problem Management» process.

You may finalize instants in a faster manner with Solutions published on our «Knowledge Base» database.

You may make service demand according to your new needs and monitor change plans, risk and impact analyses with our «Change Management» process.

Health Check Services

You may control general health conditions of the systems you are using in your IT infrastructure and measure their accord to industry standards with health check services offered within the scope of i-s.tech.

i-s.tech health check services notify you about possible risks and losses in advance.

Workshop Studies

You may get information about features and innovations belonging to technologies you own or wish to make new investment, make PoC demand with
i-s.tech workshop studies service by getting in contact with expert Technical Customer Managers.

Technical Customer Managers inform you about innovations belonging to technologies in advance, provide coordination in information exchange subjects with producers if needed.

Professional Consulting Services

You may get service without requiring additional budget in subjects within professional consulting service like architectural design, new installation, application history, version updating, configuration change with your consultancy service person/day rights you own within the scope of i-s.tech packages.
Provided by i-s.tech

Benefits

Measurable Intervention Duration
Low Total Ownership Fee
Multiple and Wholistic Expertise
Saving of Technical Labor Force
Business Continuity
Fixation of Costs
i-s.tech

Product Family Comparison Table

Single

  • Support Request::
    2 times per month
  • Professional Consulting Service
    -
  • Health Check
    -
  • Workshop Study
    -
  • Activity Report:
    4 times per year

Small

  • Support Request
    2 times per month
  • Professional Consulting Service
    5 man/day per year
  • Health Check
    2 man/day per year
  • Workshop Study
    2 times per year
  • Activity Report
    4 times per year​

Medium

  • Support Request
    3 times per month
  • Professional Consulting Service
    10 man/day per year
  • Health Check
    5 man/day per year
  • Workshop Study
    2 times per year
  • Activity Report
    4 times per year​

Enterprise

  • Support Request
    10 times per month
  • Professional Consulting Service
    15 man/day per year
  • Health Check
    8 man/day per year
  • Workshop Study
    2 times per year
  • Activity Report
    4 times per year​

Contact Us

Stop worrying about technology issues. Just focus on your work. Let us determine and manage the technology you need for you.
CONTACT US
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